Privacy Policy

Last updated: February 7, 2026

ClipFactory ("we," "us," or "our") operates the ClipFactory web application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you register, we collect your name, email address, and authentication credentials through our third-party authentication provider (Clerk).
• Video Content: Videos you upload for processing, including any generated clips, transcriptions, and associated metadata.
• Payment Information: If you subscribe to a paid plan, payment details are processed by our payment provider (Stripe). We do not store your full credit card number.
• Communications: Information you provide when contacting support or providing feedback.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps, click patterns, and session duration.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: See our Cookie Policy for full details.

1.3 Information From Third-Party Advertising Partners

Our free plan displays advertisements served by third-party ad networks, including Google AdSense. These partners may collect information about your browsing activity across websites using cookies, pixel tags, and similar technologies to serve personalized advertisements. This may include:

• Your IP address and general geographic location.
• Browser and device information.
• Pages and content you have viewed.
• Ads you have interacted with.
• Information about your interests inferred from your browsing behavior.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Operation: To provide, maintain, and improve the Service, including video processing, clip generation, and transcription.
• Account Management: To manage your account, authenticate your identity, and process transactions.
• Advertising: To display relevant advertisements to free-plan users through third-party ad networks.
• Analytics: To understand how users interact with the Service and improve user experience.
• Communication: To send service updates, security alerts, and support responses.
• Legal Compliance: To comply with legal obligations and enforce our terms.

3. Legal Basis for Processing (GDPR — EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:

• Consent: For non-essential cookies and personalized advertising. You may withdraw consent at any time through our cookie settings.
• Contract Performance: To provide the Service you have signed up for.
• Legitimate Interest: For analytics, security, fraud prevention, and improving the Service, where these interests are not overridden by your rights.
• Legal Obligation: To comply with applicable laws and regulations.

4. Your Rights Under GDPR (EEA/UK Users)

If you are in the EEA or UK, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction: Request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw previously given consent at any time, without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: File a complaint with your local data protection authority.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

5. Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following rights:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. Displaying personalized ads through third-party ad networks may constitute "sharing" under the CCPA. You can opt out by clicking "Do Not Sell or Share My Personal Information" in our cookie settings or by contacting us.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email [email protected] or use the controls in our cookie consent banner. We will verify your identity and respond within 45 days.

5.1 Categories of Personal Information Collected

6. Third-Party Advertising & Cookies

Our free plan displays advertisements from third-party ad networks, including Google AdSense. These ad networks use cookies and similar tracking technologies to:

• Serve ads based on your prior visits to our Service or other websites.
• Measure ad performance and effectiveness.
• Personalize ad content based on your interests.

Google's use of advertising cookies enables it and its partners to serve ads based on your visit to ClipFactory and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info/choices.

For more information about cookies on our Service, please see our Cookie Policy.

7. Data Sharing & Disclosure

We may share your information with:

• Service Providers: Cloud hosting (Cloudflare R2), authentication (Clerk), payment processing (Stripe), AI processing (OpenAI), and analytics providers that help us operate the Service.
• Advertising Partners: Third-party ad networks (e.g., Google AdSense) that display ads to free-plan users.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for monetary consideration. However, displaying personalized ads may constitute "sharing" under the CCPA.

8. Data Retention

• Account Data: Retained while your account is active, and deleted within 30 days of account deletion request.
• Video Content: Retained while your account is active. Deleted videos are permanently removed within 30 days.
• Usage Logs: Retained for up to 12 months for analytics and security purposes.
• Billing Records: Retained for up to 7 years as required by tax and accounting regulations.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. When we transfer data from the EEA/UK, we rely on Standard Contractual Clauses (SCCs) or other approved transfer mechanisms to ensure adequate protection.

11. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us at [email protected] and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Service or sending you an email. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]